Frequently asked questions
Straight answers for restaurant and retail owners evaluating Snap On POS.
Do you take a cut of my online orders?
No. You keep 100% of every online order. You only pay for the tools you turn on — never a commission on your sales.
Can I add or remove tools later?
Yes, anytime. Turn tools on or off, or switch plans whenever you like. If you change partway through a month, you only pay the difference.
Is my business data safe?
Yes. Your information is private to your business and protected with secure, bank-grade access controls. Your data is never shared with other businesses.
Can I sell in person and online at the same time?
Absolutely. In-person, online, and kiosk orders all land in one place, so your sales reports and your kitchen always match.
Is there a free plan?
Yes — the Launch plan is free to start. Set up your business and explore everything before you add more.
How do I know the prices are right?
The prices you see are always the real, current prices — the same ones used on your bill. Try the calculator on the pricing page.
How is my bill calculated?
You pay your plan price plus any add-ons you've turned on. We also count your monthly orders and sales so your bill always reflects how you actually used Snap On POS.
Can I use it if my internet goes down?
Yes for paid sales on the till: Snap On POS can save the sale on the tablet and sync it when the connection returns (without charging twice). Kitchen screens and other live features need a connection.
Best setup: use Wi‑Fi as normal, and prefer tablets with a mobile SIM (or eSIM) as backup so the till can fail over to cellular if the shop Wi‑Fi drops.
How do I get help or book a demo?
Use the contact form or email hello@snaponpos.com. We reply within one business day.